Makeyourmands-Marks and Spencer Customer Survey

Makeyourmands is a customer satisfaction survey conducted by Marks & Spencer, a UK-based retailer that specializes in clothing, home goods, and food products. Marks & Spencer may conduct surveys from time to time to gather feedback from their customers on their products and services. If you have received an invitation to participate in such a survey, it is likely that Marks & Spencer is seeking your opinions and experiences as a customer.

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How to take Makeyourmands Survey

To take the Marks and Spencer (M&S) survey, also known as the Make Your M&S Survey, you can follow these steps:

  1. Visit the official survey website at
  2. Choose your preferred language, either English or Welsh.
  3. Enter the unique code located on your M&S purchase receipt.
  4. Answer the survey questions honestly based on your recent experience at M&S. The questions will cover a range of topics such as product quality, store cleanliness, staff friendliness, and overall satisfaction.
  5. Once you have completed the survey, you will have the opportunity to enter a prize draw for a chance to win £250 worth of M&S vouchers.

Note that the survey is only open to legal residents of the United Kingdom who are aged 18 or older. You must also complete the survey within seven days of the date on your receipt in order to be eligible for the prize draw.


  1. Clearly define the purpose of the survey and the target audience.
  2. Design the survey questions to be clear, concise, and relevant to the survey purpose.
  3. Use a variety of question types, including multiple-choice, rating scales, and open-ended questions.
  4. Test the survey with a small group of people before distributing it widely to identify any potential issues or confusion.
  5. Ensure that the survey is unbiased and does not lead respondents to a particular response.
  6. Provide clear instructions on how to complete the survey.
  7. Protect the privacy and anonymity of respondents by keeping their responses confidential and secure.
  8. Analyze and interpret the data collected from the survey in a meaningful and accurate way.
  9. Communicate the results of the survey to the appropriate audience in a clear and understandable manner.
  10. Use the insights gained from the survey to make informed decisions and improve processes or products.


The requirements for the M&S (Marks and Spencer) customer satisfaction survey, also known as “Make Your M&S,” may vary depending on the specific survey being conducted. However, typically the requirements to participate in the survey are:

  1. You must be a recent customer of Marks and Spencer and have a valid receipt from your recent purchase.
  2. You must be of legal age to participate in the survey.
  3. You must have access to a computer or mobile device with internet access to complete the survey online.
  4. You must be able to read and understand English since the survey is usually conducted in English.
  5. You must complete the survey within a specified time frame to be eligible for any rewards or incentives offered.

It’s important to note that these requirements may differ depending on the specific survey being conducted, and it’s always best to carefully read the instructions and guidelines provided before attempting to participate in any survey.


Marks and Spencer is a well-known retailer that has been in business for over 100 years. One of the tools they use to improve their customer experience is the “Make Your Marks and Spencer” survey. Here are some potential benefits of taking this survey:

  1. Improved customer satisfaction: By providing feedback through the survey, customers can voice their opinions on their shopping experiences, what they liked, and what they didn’t. Marks and Spencer can use this feedback to make changes that improve customer satisfaction.
  2. A better understanding of customer needs: The survey allows Marks and Spencer to better understand customer needs and preferences. They can use this information to tailor their product offerings and services to better meet the needs of their customers.
  3. Increased loyalty: By taking the survey, customers feel like their opinions are being heard, and that the company cares about their experience. This can lead to increased loyalty and repeat business.
  4. Competitive advantage: By listening to customer feedback and making improvements based on that feedback, Marks and Spencer can differentiate themselves from competitors and gain a competitive advantage in the marketplace.
  5. Continuous improvement: The survey allows Marks and Spencer to continuously improve their business and make changes to better meet the needs of their customers. This can lead to a better overall customer experience and increased business success.


There are several advantages to participating in the Marks and Spencer “Make Your M&S” survey, including:

  1. Voice your opinion: By taking the survey, you have an opportunity to provide feedback on Marks and Spencer’s products, services, and overall customer experience. Your opinions can help shape the company’s future decisions and improve the shopping experience for yourself and other customers.
  2. Win prizes: As an incentive for completing the survey, Marks and Spencer offer the chance to win a prize. This can be a great motivation to take the survey and provide honest feedback.
  3. Improve customer experience: By gathering feedback through surveys, Marks and Spencer can identify areas where they need to improve their products and services. This means that by taking the survey, you can help to improve the overall shopping experience for yourself and others.
  4. Convenient and easy: The survey is simple and easy to complete and can be accessed from any device with an internet connection. This means that you can take the survey at your own convenience, whether you’re at home, at work, or on the go.

Overall, the “Make Your M&S” survey provides an opportunity for customers to have their voices heard, and to help shape the future of the company’s products and services.


Here are some frequently asked questions about the Marks and Spencer survey:

Q1: What are the Marks and Spencer survey?

A: The Marks and Spencer survey is an online feedback survey designed to gather customer opinions and feedback about the products, services, and shopping experience at Marks and Spencer stores.

Q2: How can I participate in the Marks and Spencer survey?

A: To participate in the Marks and Spencer survey, you need to have a recent purchase receipt from Marks and Spencer. Then, visit the survey website mentioned on the receipt, answer all the survey questions, and submit your feedback.

Q3: What kind of questions are asked in the Marks and Spencer survey?

A: The Marks and Spencer survey typically includes questions about your recent shopping experience, the quality, and range of products, staff friendliness, store ambiance, etc.

Q4: Is there any reward for participating in the Marks and Spencer survey?

A: Yes, Marks and Spencer offer a reward in the form of a discount code or a prize draw entry to the participants who complete the survey.

Q5: How long do the Marks and Spencer survey take to complete?

A: The Marks and Spencer survey usually takes around 5-10 minutes to complete, depending on the length of the survey and the number of questions.

Q6: Is my personal information safe when participating in the Marks and Spencer survey?

A: Yes, Marks and Spencer values your privacy and ensures the confidentiality of your personal information. They use secure servers to collect your feedback and only use your information for research purposes.

Q7: Can I take the Marks and Spencer survey multiple times?

A: No, Marks and Spencer allow only one survey per person per receipt.

Q8: Can I take the Marks and Spencer survey if I live outside the UK?

A: No, the Marks and Spencer survey is only available to UK residents who are 18 years or older.

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